Returns & Exchanges

At Reilly & Sons, we take pride in the quality of our artisanal food products; if your order arrives damaged or does not meet our freshness standards, we are committed to making it right. Due to the perishable nature of our goods, please contact us within 48 hours of delivery to initiate a claim.

Return Process

• 1.
  Document the Issue

  Take clear photos of the product and its packaging, specifically highlighting any damage or quality concerns observed upon arrival.

• 2.
  Contact Our Team

  Email our customer support desk with your order number and the attached photos to request a replacement or store credit.

• 3.
  Verification Review

  Our quality assurance team will review your claim within 24 hours to ensure it meets our freshness guarantee and safety protocols.

• 4.
  Resolution Delivery

  Once approved, we will immediately dispatch a fresh replacement at no extra cost or issue a full refund to your original payment method.