Frequently Asked Questions
Everything you need to know about our gourmet provisions and delivery.
How do you ensure the freshness of perishable items during transit?
All perishable goods are packed in temperature-controlled, insulated liners with non-toxic gel ice packs to ensure they arrive at your door in peak condition.
Where does Reilly & Sons source its products?
We pride ourselves on heritage and quality, sourcing 90% of our inventory from local family farms and artisanal producers who follow sustainable farming practices.
What are your standard shipping times?
We offer expedited shipping to maintain food safety. Standard orders are processed within 24 hours and typically arrive within 1-3 business days depending on your location.
Can I return food items if I change my mind?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary requirements?
Yes, our collection includes a curated selection of gluten-free, vegan, and organic products. You can use the filters on our shop page to find items that suit your dietary needs.
How can I track my gourmet delivery?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.